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Lowene Chan – Design Strategist & Process Facilitator

About Lowene

With over 25 years of experience in the field of human-centred design, Lowene Chan brings a deeply pragmatic yet professionally grounded approach to innovation and design strategy. Her career has spanned multiple roles, including:

  • User Researcher

  • UX Design Lead

  • Design Standards Governor

  • Service Designer

  • Agile Product Owner

  • Design Thinking Coach

  • Proposition Designer

  • Customer Strategist


Lowene is available for consulting, facilitation, and strategic design engagements through our store.

Rate: USD 250 per hour (equivalent amount of £195) for remote consulting and facilitation sessions.

£195.00

Philosophy & Expertise

Lowene is a firm believer in design inclusion, advocating that the most effective solutions emerge from truly understanding users. Her approach consistently puts people at the centre, ensuring that every product or service is not only functional but also meaningful and inclusive.

An expert in research methods, Lowene brings a critical eye to how insights are gathered and interpreted. She is known for her thoughtful skepticism and dedication to methodological integrity in the design process.

Facilitation & Collaboration

Lowene leads a vibrant community of practice focused on process facilitation—exploring and applying methods that support collaborative, effective communication. This plays a vital role in design workshops, where group thinking and co-creation are essential.

Navigating Complex Systems

Working within a large and diverse organization, Lowene has first-hand experience navigating complex systems and engaging stakeholders from different cultural backgrounds and varying levels of design literacy. She offers valuable insights into managing design in these environments.

Community Engagement

Passionate about community work and meaningful human connection, Lowene enjoys engaging with people from all walks of life. Her grounded presence and curiosity make her a trusted collaborator and mentor in both professional and community circles.